On-Demand Webinar
2026 Service Management Predictions: Insights from Isos Technology & Atlassian
Watch our on-demand webinar where Isos and Atlassian experts share what's coming next in service management for 2026 and how to prepare for it.
In this session, moderated by Erin Philips, Nick Nader, Nick Sommerfeld, and Graham Moore explore the top trends shaping how organizations deliver services, collaborate across teams, and improve outcomes.
You will learn how teams are expanding service management beyond IT, improving employee experiences through automation, and strengthening governance and security across the business.
What You Will Learn
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How ITSM is expanding into enterprise service management with connected experiences across teams
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How AI, automation, and predictive operations help reduce workload and improve resolution times
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How to manage multi-cloud environments with better consistency, visibility, and governance
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How security, compliance, and risk management fit into the service management process
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How a connected ecosystem of tools and data leads to stronger outcomes and simpler operations
Watch Now
Speakers
Erin Philips
VP of Marketing, Isos Technology
As VP of Marketing, Erin Philips oversees demand generation, brand management, product marketing, and GTM strategy for Isos Technology. She has 15+ years of experience driving revenue for B2B and SaaS companies.
Nick Sommerfeld
Director of Client Solutions, Isos Technology
As the Director of Client Solutions, Nick Sommerfeld partners with senior leaders to shape solution strategies and ensure successful outcomes across service management initiatives. Nick leans on over a decade of experience using Atlassian tools and Marketplace Apps, and his background in agile product and project management, to analyze data, streamline processes, and improve customer experiences.
Galen Kralik, Speaker
Enterprise Team Lead, Isos Technology
My name is Galen and I am the Enterprise Team Lead in our Data & Integrations practice. I've been working in migrations for the past decade with an emphasis on data transformation and user experience. When I'm not spinning plates on a number of migrations and implementations, I'm generally spending time with friends and family or trying to keep up with my overly ambitious reading goals.
Nick Nader
Senior Solutions Engineer, Isos Technology
Nick Nader is a Solutions Engineer at Isos Technology. With a passion for innovative technology and a background in software test automation, quality assurance, and the CI/CD lifecycle, Nick designs custom solutions to meet organizations' business needs and help them get the most out of their Atlassian tools. He holds Atlassian certifications in Jira Service Management and Agile with Jira, and is a Certified SAFe Program Consultant. When he's not behind a computer screen, he enjoys outdoor activities like hiking with his wife and dog, snowboarding, and playing pick-up sports.
Graham Moore
Senior Partner Solutions Architect, Atlassian
With 15+ years of enterprise service management experience, Graham helps organizations modernize ITSM and ESM through Atlassian’s High Velocity Service Management, driving faster results and measurable business value.
