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What You'll Learn...
Is it time to do a little fall cleaning in your Jira or Jira Service Management (JSM) instance? Has it gotten a bit messy with too many projects, fields, workflows, and schemas? Or perhaps you’ve found that there’s little alignment in how different teams in your organization have implemented Agile and ITSM practices.
Here, there, and everywhere, IT teams and admins within mid-sized to large organizations are looking to simplify, create standards, and improve KPIs. However, they often hit roadblocks when it comes to cleaning and standardizing Jira and JSM across their organization. If this sounds like you, you’re not alone. But sooner or later, you ARE going to need to clean up the mess.
In this webinar, hear from Jira admins and other practitioners on how to make your Atlassian house sparkle. Our speakers cover the 5 rules for cleaning and organizing your Jira and JSM instances, including tidying up Jira configurations, scrubbing workflows, and polishing standards and KPIs so they shine. Here’s a sneak peek at some of the rules they discuss:
- Marie Kondo Your Instance: Get rid of anything that doesn't spark customer joy, i.e. anything that bogs down getting requests resolved efficiently and effectively for internal or external customers.
- Set Ground Rules: Standardize what needs to be standardized, document the rules and KPIs, and socialize them to keep your instance clean and not contribute to future messes.
- ...and More!
Speakers
Isaac Sacolick
Founder and President, StarCIO
Isaac is the author of the Amazon bestseller, Driving Digital: The Leader’s Guide to Business Transformation Through Technology, and has written over five hundred articles as a contributing editor at InfoWorld and Social, Agile and Transformation. He keynotes on digital transformation topics and helps business, technology, and digital leaders drive culture, practice, and technology changes.
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Jennifer Leitch
Application Engineer, MSU Federal Credit Union
Jennifer has been with MSUFCU for three years, with a heavy focus on Jira and Confluence instances. Prior to MSUFCU, she managed the Atlassian stack, including Jira, at Jackson National Life. Jennifer loves learning new ways to utilize and improve Atlassian tools, and especially likes to work on processes and configurations to help her teams get the most they can out of Jira.
Paul Buffington
Principal Solutions Engineer, Atlassian
As a member of the Atlassian Enterprise team, Paul is responsible for helping customers redefine the shape of modern ITSM. His passion for all things IT is driven by 15+ years of consulting in the industry. His expertise spans the Atlassian products but also goes beyond the technology to helping teams improve the way they work. Paul enjoys spending time with family and their three golden retrievers on the Oregon coast. Hiking and photography are a perfect weekend for him.
Ian Cooperman
Strategic Account Manager, Isos Technology
Ian Cooperman is a Strategic Account Manager with Isos Technology. He started his journey with Jira and Confluence as a Program Manager looking for a more efficient way for his digital teams to plan, track, and collaborate on their work, all while providing transparency to leadership and stakeholders. After 10 years of experience using Atlassian tools to optimize and scale teams at both small and large organizations, he remains an Atlassian enthusiast with the goal of helping others get the most from their Atlassian tools.
