Site Reliability Engineering (a.k.a. SRE) is one of the fastest-growing job categories in enterprise technology. But what separates this trendy job from good ol’ Operations? The real difference, as espoused by internet giants, is twofold:
1) Taking a software engineering approach to managing and automating operations
2) Setting clearly-defined, business-justified, user-centric reliability goals for all of your services
Service Level Objectives (SLOs) are the lingua franca of software-centric businesses that want to run with high levels of reliability, while managing critical tradeoffs between feature delivery, technical debt, and infrastructure costs. This is the evolution of Agile, ITSM, and DevOps: The future of critical software operations.
In this webinar, Isaac Sacolick, President of StarCIO, interviews DevOps and SRE leaders on how they partner, integrate their workflows, and deliver exceptional services and experiences. The following topics will be covered:
Our expert panel will also touch on how Atlassian's Jira Service Management (the next generation of Jira Service Desk), and Nobl9 SLO Platform bring alignment to DevOps, ITSM, and SRE teams (as well as their business stakeholders), and help organizations achieve optimal customer and employee service experiences.
As a Co-Founder and CEO of Isos Technology, Thad West is responsible for the overall vision, strategy, and execution of the business. Thad brings his diverse technology background, business acumen, and strong leadership skills to these roles. He has extensive experience in product management, development team leadership, enterprise architecture, and business application development. He has a diverse enterprise application experience in a wide range of fields, including finance, health services, insurance, construction, and retail technologies.