American Integrity Insurance Partners with Isos Technology to Implement Jira Service Management

American Integrity Insurance Group was founded in 2006 in response to the overwhelming shortage of sound home insurance choices in Florida after the market-disrupting 2004-2005 multi-hurricane season. The company is committed to providing homeowners with sound, comprehensive insurance coverage, and an extraordinary customer experience. With Isos Technology's help, American Integrity Insurance enhanced its request management system by implementing Jira Service Management. American Integrity Insurance now has a centralized service portal, personalized intake forms, efficient workflows, incident and change management capabilities, asset and configuration management, and SLA and CSAT functionality. As a result, they have significantly improved their ability to process requests and achieve their performance goals.

What You'll Learn …

How Isos Technology implemented Jira Service Management for American Integrity Insurance and helped them: 

• Improve their service delivery by providing a comprehensive and personalized solution that caters to the needs of all their service delivery teams.
• Increase efficiency, resulting in faster issue resolution and improved user experience, which ultimately led to an increase in customer satisfaction.
• Streamline incident and change management, and reduce maintenance, leading to a more efficient and effective service delivery system.
• And more!