Credigy, a specialty finance company and subsidiary of the National Bank of Canada, was using a legacy ITSM tool with high licensing costs and limited functionality. As the company expanded, manual processes for asset tracking, onboarding, and change management slowed operations and made compliance harder to maintain. The team needed an integrated, cost-effective solution that would streamline IT service delivery, improve visibility across hybrid environments, and strengthen audit readiness.

What You'll Learn ...

This case study covers how Isos Technology partnered with Credigy to implement Jira Service Management and integrate Lansweeper for real-time asset discovery and visibility. The result was a unified, automated ITSM ecosystem that enhanced security, boosted efficiency, and reduced costs.

Results of the implementation included:

• Reduced annual licensing fees

• Automated key workflows

• Improved asset visibility

• Strengthened compliance

• Enhanced user experience

• Completed implementation three weeks ahead of schedule