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Powering the Department of Defense with
Jira Service Management


Using the Atlassian toolset, Isos Technology collaborated closely with OMNITEC and the Department of Defense to provide a comprehensive, end-to-end Jira Service Management implementation. The project included customization, project management, and migration support, ensuring a smooth transition with minimal disruption to everyday organizational operations.

What You'll Learn...

How Isos Technology’s implementation of Jira Service Management helped OMNITEC and the Department of Defense:
  • Improve help desk experience through an intuitive, user friendly interface
  • Simplify support through an automated queue prioritized by customizable Service Level Agreements
  • Optimize agent experience with specific filtering for agent queues
  • Integrate seamlessly into the Confluence knowledge base to provide self-service for common and known issues
  • Access progress and performance in real-time to gain instant visibility of help desk operations

Download the Case Study