Powering the Department of Defense with
Jira Service Management

Using the Atlassian toolset, Isos Technology collaborated closely with OMNITEC and the Department of Defense to provide a comprehensive, end-to-end Jira Service Management implementation. The project included customization, project management, and migration support, ensuring a smooth transition with minimal disruption to everyday organizational operations.

What You'll Learn...

• Improve help desk experience through an intuitive, user friendly interface
• Simplify support through an automated queue prioritized by customizable Service Level Agreements
• Optimize agent experience with specific filtering for agent queues
• Integrate seamlessly into the Confluence knowledge base to provide self-service for common and known issues
• Access progress and performance in real-time to gain instant visibility of help desk operations