American Integrity Insurance Partners with Isos Technology to Implement Jira Service Management

Jira Service Management Pricing: Everything You Need To Know

Every workplace has a lot of moving parts, and in order for teams and your business to function smoothly and efficiently, you...

Adding Formatted Text or Tables to Jira Service Management Portal Fields

Need to add a formatted help text or reference table to your Jira Service Management portal?

I receive quite a few requests...

Jira Software vs. Jira Service Management: What’s the difference?

If you need a little guidance when deciding when you should use Jira Software and when to use Jira Service Management, don’t...

Now Everyone Can "Raise a Request on Behalf of" in Jira Service Management

Jira Service Management (formerly Jira Service Desk) includes a nifty feature that allows an agent to create a request on behalf...

Jira Assets automation: Is it limited?

Assets automation is the capability within Jira Service Management to set up automated rules that trigger actions based on...

Send Pending Jira Approvers a Reminder Email

Wouldn’t it be nice if everyone you were waiting on would approve their Jira issues right away? Sadly, some approvers need...

Moving from ServiceNow to Jira Service Management: Why and How?

Why are businesses switching from ServiceNow to Atlassian’s Jira Service Management for Enterprise Service Management (ESM), and...

Measuring Customer Satisfaction (CSAT) in Jira Service Management

Customer satisfaction is at the heart of great service delivery. Jira Service Management (JSM) offers built-in tools that make...

Jira Service Management email requests: Correspond with ease

Jira Service Management (JSM) is a platform developed by Atlassian that allows you and your team to manage service delivery by...

Make the Employee Experience Easy with JSM

Atlassian's Jira Service Management (JSM) provides a ton of value for employers by increasing efficiency and lowering costs to...

Is Jira Service Management Right For Your Company?

Jira Service Management (JSM) and Jira Software (JSW) are both amazing software tools, so how do you know which is the right one...

Jira Service Management vs. ServiceNow: Flexibility vs. Complexity

If your organization is in the market for a new IT Service Management (ITSM) solution, chances are you’re taking a close look at...

Atlassian Assets–The Key to Leveling Up Your Use of Jira Service Management (and Delivering Services Company-Wide)

From where I sit, Atlassian Assets is the single, most powerful tool a company can use to level up the way services are delivered...

What is Enterprise Service Management?

ITSM, or IT Service Management, refers to the practice of managing the end-to-end delivery of IT services to both internal and...

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