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    American Integrity Insurance Partners with Isos Technology to Implement Jira Service Management

    Enjoy this case study that showcases how Isos Technology worked closely with American Integrity Insurance to understand their needs and implemented Jira Service Management to provide a single, flexible, and customizable solution that could meet the needs of all the service delivery teams.

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    Latest Blog Posts

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    Adding Formatted Text or Tables to Jira Service Management Portal Fields

    Need to add a formatted help text or reference table to your Jira Service Management portal? 

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    Moving from ServiceNow to Jira Service Management: Why and How?

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    Jira Software vs. Jira Service Management: What’s the difference?

    If you need a little guidance when deciding when you should use Jira Software and when to use Jira Service Management, don’t...

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    Why Service Management is a Critical Piece of DevOps

    Breaking down the silos between the Development teams and the Operations teams is at the core of DevOps. The famous DevOps...

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    Jira Assets automation: Is it limited?

    Assets automation is the capability within Jira Service Management to set up automated rules that trigger actions based on...

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    Now Everyone Can "Raise a Request on Behalf of" in Jira Service Management

    Jira Service Management (formerly Jira Service Desk) includes a nifty feature that allows an agent to create a request on behalf...

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    How to Create Kanban Boards for Jira Service Management Projects in Cloud & Server

    With recent changes in the Navigation UI for Jira Service Management (formerly Jira Service Desk), an increasing number of users...

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    Measuring Customer Satisfaction (CSAT) in Jira Service Management

    Customer satisfaction is at the heart of great service delivery. Jira Service Management (JSM) offers built-in tools that make...

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    Jira Admin Tip #4 - A Groovy Way to Find All Licensed and Active Users

    Here at Isos, we've seen use cases for pretty much everything. One use case that has come up for both my clients and myself as...

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    A Leading Global Logistics Company Partners with Isos Technology to Migrate from ServiceNow to JSM

    When a leading global logistics company with more than 90,000 users and 450,000 contract carriers on its platform needed to...

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    Should I use Knowledge Base or Confluence with Jira Service Management?

    Atlassian announced that Knowledge Base is now built into Jira Service Management as of March 2022. This is cause for...

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    Jira Service Management vs. ServiceNow: Flexibility vs. Complexity

    If your organization is in the market for a new IT Service Management (ITSM) solution, chances are you’re taking a close look at...

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