A Leading Global Logistics Company Partners with Isos for Strategic Guidance and Technical Expertise to Support a ServiceNow to JSM Migration

When a leading global logistics company with more than 90,000 users and 450,000 contract carriers on their platform needed to migrate from ServiceNow to Jira Service Management (JSM), they turned to Isos Technology for help. The logistics company had been using ServiceNow for 15 years and had heavily customized it, but maintaining it was overly complex. Plus, ServiceNow was costly, and they were paying for functionality they weren’t using. When their contract came up for renewal, they knew it was time to make the switch to a more flexible, less costly, and equally powerful solution—Jira Service Management.

The catch was, they had a critical custom knowledge base consisting of more than 10,000 pages, and every single one of them needed to be migrated. Isos served as a strategic advisor to the internal team, and developed custom scripting to migrate the knowledge base to Confluence, ensuring every bit of data made the journey.

What You’ll Learn

In this case study, you’ll learn how Isos Technology leveraged the extensive experience of its internal team to provide strategic and tactical guidance to overcome complex, uncommon technical challenges.

As a result of Isos Technology's efforts, the logistics company:

• Launched on time with all knowledge base articles intact and the processes related to them up and running
• Came away with a single, integrated service desk that streamlines sending critical documentation to customers
• Has simplified system management, saving them time they can dedicate to other tasks
• Has reduced licensing fees and realized cost efficiencies related to system management