3 Ways IT Leaders are Doubling Down on Enterprise Service Management

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What You'll Learn...

Fact: Every team in your organization (not just IT) can benefit from modernizing workflows, improving communications, and developing standard practices using Jira Service Management (JSM).

In this webinar, learn how the marketing team at CBS increased efficiencies and  improved processes and collaboration by leveraging the power of Atlassian's tools. Trust us, if you want to quickly become a tech hero, you'll want to extend JSM's functionality to other departments like HR, legal, and facilities. We'll teach you how!  

Learn from industry experts, including Mitch Cardwell, VP/Brand Identity and Systems, CBS, who discusses how his team implemented the core principles of ITSM, via Jira Service Management, within the marketing department at CBS. You won't want to miss this one-of-a-kind, informative webinar!

Speakers

Mitch Cardwell
VP/Brand Identity and Systems, CBS

Mitch has worked for CBS for the past 11 years in the areas of digital content a

nd design, technology and innovation, brand identity, and systems.

Mitch Cardwell

VP/Brand Identify and Systems, CBS

 

Cathi Davey
Senior Solutions Engineer, Atlassian

Cathi is a Senior Solutions Engineer specializing in Enterprise Service Management at Atlassian. She has 20 years in IT Operations and Service Management including time at Axios Systems, BMC, Splunk, and Sun Microsystems. Cathi focuses on helping customers unite every team on a single platform to democratize service delivery, resolve issues faster and deliver amazing service experiences.

Cathi Davey

Senior Solutions Engineer, Atlassian

 

Isaac Sacolick
Founder and President, StarCIO

Isaac is the author of the Amazon bestseller, Driving Digital: The Leader’s Guide to Business Transformation Through Technology, and has written over five hundred articles as a contributing editor at InfoWorld and Social, Agile and Transformation. He keynotes on digital transformation topics and helps business, technology, and digital leaders drive culture, practice, and technology changes.

 

Isaac Sacolick
Founder and President, StarCIO

 

Ian Cooperman
Strategic Account Manager, Isos Technology

Ian Cooperman is a Strategic Account Manager with Isos Technology who started his journey with Jira and Confluence as a Program Manager looking for a more efficient way for his digital teams to plan, track, and collaborate on their work, all while providing transparency to leadership and stakeholders. After 10 years of experience using Atlassian tools to optimize and scale teams at both small and large organizations, he remains an Atlassian enthusiast with the goal of assisting others to get the most from their Atlassian suite of products.

Ian Cooperman

Strategic Account Manager, Isos Technology