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How IT Leaders Can Improve the Agile Service Desk in a Post-Covid World

How IT Leaders Can Improve the Agile Service Desk in a Post-COVID World

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What You'll Learn...

IT has helped organizations transition to remote work and ensure people's ability to work productively. As businesses evolve in a post-COVID-19 world, there will be a greater need for IT to empower a digital workforce with improved capabilities and service levels, while seeking ways to reduce costs. Hear about successfully transitioning to an agile service desk post COVID-19.


Isaac Sacolick

Founder and President, StarCIO

Isaac is the author of the Amazon bestseller, Driving Digital: The Leader’s Guide to Business Transformation Through Technology, and has written over five hundred articles as a contributing editor at InfoWorld and Social, Agile and Transformation. He keynotes on digital transformation topics and helps business, technology, and digital leaders drive culture, practice, and technology changes.
issac starcio smaller
Isaac Sacolick
President StarCIO

Thad West

CEO, Isos Technology

As a Co-Founder and CEO of Isos Technology, Thad West is responsible for overall vision, strategy, and execution of the business. Thad brings his diverse technology background, business acumen, and strong leadership skills to these roles. He has extensive experience in product management, development team leadership, enterprise architecture, and business application development.  He has diverse enterprise application experience in a wide range of fields, including finance, health services, insurance, construction, and retail technologies. 
bio-thad-fullThad West
CEO Isos Technology

Paul Buffington

Principal Solutions Engineer, Atlassian

As a member of the Atlassian Enterprise team, Paul is responsible for helping customers redefine the shape of modern ITSM. His passion for all things IT is driven by 15+ years of consulting in the industry. His expertise spans the Atlassian products but also goes beyond the technology to helping teams improve the way they work. Paul enjoys spending time with family and their three golden retrievers on the Oregon coast. Hiking and photography are a perfect weekend for 
Paul Buffington
Paul Buffington
Principal Solutions Engineer, Atlassian

Chris Acker

Operations Manager Business Systems, Evolve IP

Chris Acker
Operations Manager Business Systems,
Evolve IP


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