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Independent Federal Agency Partners with
Isos Technology to Implement Jira Service Management


This independent agency of the U.S. government, which helps manage and support the functioning of other government agencies, has an IT service desk with more than 120 service desk agents, serving around 100 customers, which they refer to as tenants, and supporting over 40,000 total users.

What You'll Learn ...

This case study covers how Isos Technology worked closely with the federal agency to understand their needs, and to develop a strategic plan for implementing Jira Service Management (JSM) to replace ServiceNow. This implementation included:

  • A Single, Integrated Platform
  • Simplified, Automated Processes
  • Increased Visibility and Transparency
  • Streamlined Incident Management
  • Flexibility & Customizability
  • And more!

Download the Case Study