ITSM Platform Smackdown: Why Teams Are Moving to Jira Service Management

Isos Technology, Atlassian, and Exalate walk through a practical comparison of Jira Service Management against platforms like ServiceNow, Freshservice, and Zendesk. This recorded session covers cost, scalability, integration strategy, and what a realistic platform transition actually involves, with real examples from organizations that have made the switch.

1 Hour

On-Demand Webinar

Learning Objectives:

How Jira Service Management stacks up against traditional ITSM platforms

Where cost, customization, and scalability challenges tend to surface

How an integration strategy can make or break your service environment

What really goes into switching ITSM platforms, including timeline, risk, and governance

Real examples of organizations that made the move and what changed as a result

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Speakers

Mars Jensen, Speaker

Senior Strategic Advisor, Isos Technology

Mars Jensen is a Senior Strategic Advisor with more than 14 years of experience leading software engineering teams and designing enterprise technology solutions. Marissa brings deep expertise in cloud architecture, DevOps, and service delivery, and is passionate about helping teams build reliable systems and collaborative engineering cultures.

Michael Santos, Speaker

Principal ITSM Pre-sales Solutions Engineer, Atlassian

As a Principal ITSM Pre-sales Solutions Engineer for Atlassian, Michael engages in value-selling and has helped implement IT Service Management (ITSM) solutions for many Atlassian customers. Michael is a seasoned engineer with over 20 years of experience, having worked for companies such as BMC, Cherwell, and Ivanti. Michael is based in New Jersey.

Erin Sommerfeld

VP of Marketing, Isos Technology

As VP of Marketing, Erin oversees demand generation, brand management, product marketing, and GTM strategy for Isos Technology. She has 15+ years of experience driving revenue for B2B and SaaS companies.

Nick Sommerfeld

Director of Client Solutions, Isos Technology

As the Director of Client Solutions, Nick Sommerfeld partners with senior leaders to shape solution strategies and ensure successful outcomes across service management initiatives. Nick leans on over a decade of experience using Atlassian tools and Marketplace Apps, and his background in agile product and project management, to analyze data, streamline processes, and improve customer experiences.

Kevin Yorston, Speaker

Professional Services Lead, Exalate

Kevin Yorston leads Professional Services at Exalate, where he helps organizations design and implement cross-platform ITSM integrations and migration strategies for complex enterprise environments. With a background spanning technical support, service delivery, and team leadership, Kevin specializes in helping companies connect systems, streamline workflows, and ensure successful integrations across tools such as Jira and ServiceNow.