Jira Service Management: A Modern ITSM Solution for an Evolving IT Landscape

With Jira Service Management, Atlassian brings
together a wide range of features and functionality
to better support the challenges that modern ITSM,
Development and Operations teams face.
Jira Service Management (JSM) is designed to
help IT teams deliver customer value faster without
adding significant cost of complexity, make work
more visible and transparent across teams to
support cross-functional decision making and issue
resolution, and streamline and speed the flow of
information between teams, with a particular focus
on ITSM and DevOps teams.

What You'll Learn...

In this paper, we will explore how digital
transformation is changing the role of ITSM in
supporting the business, and creating a demand
for new, more modern ITSM technology and
infrastructure. Then we will take a look at how
Atlassian’s Jira Service Management can be used to
modernize ITSM operations.