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The Jira Software + Jira Service Management Advantage


Atlassian first released Jira Software in 2002 as an issue-tracking and project-management tool. Over more than 20 years, the company has not only continued to invest in and enhance the functionality of Jira, it has built an entire platform of industry-leading, integrated, solutions designed to power teams of all types. Accompanying Jira Software is Jira Service Management (JSM), an Atlassian solution that is one of the most comprehensive tools in the ITSM category. Not only does it provide powerful, flexible service request management capabilities, but it also has incident, problem, change, knowledge management, and asset and configuration management functionality. 

In this whitepaper, we will introduce you to JSM's key areas of functionality, including service request management, asset and configuration management, and incident management. Additionally, we will explain important foundation concepts, such as how Jira Software and JSM users can interact, and the optimal ways for doing so.

What You’ll Learn

  • The benefits of bringing your DevOps and ITSM teams together in a single platform by adding JSM to your Atlassian stack
  • Why, how, and when to link issues through the bug fix use case
  • A comprehensive deep dive into the powerful and critical incident management use case


Download the Whitepaper