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The Complete Guide to Jumpstarting Automation for Jira Service Management



ITSM teams need to work smarter and faster to meet the growing demand, and to do that, they are increasingly embracing automation. Atlassian Automation is a key pillar of the Atlassian Platform, and automation is available natively in Jira Software, Jira Service Management, and Confluence. Atlassian Automation works across products to streamline complex processes like DevOps and change management.

In our consulting practice at Isos Technology, many of the ITSM teams we work with are just beginning their automation journey, while others are well on their way. This whitepaper is geared toward ITSM teams that are new to automation in Jira Service Management.

What You'll Learn...

  • The native automation in Jira Service Management, Cloud Premium, and Enterprise
  • The basic components of a JSM automation rule
  • How companies benefit from implementing automation in JSM
  • How automation can be used to streamline complex, multi-step ITSM processes like onboarding new employees
  • And more!

Download the Whitepaper