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Transforming IT Operations: How Aristotle Elevated Efficiency and Collaboration with Isos Technology and Jira Service Management
Learn how Isos Technology partnered with Aristotle to consolidate their IT teams on a single platform, improve collaboration, enhance user experience, and achieve faster resolution times while maintaining the highest security standards.
Latest Blog Posts
Jira Software vs. Jira Service Management: What’s the difference?
If you need a little guidance when deciding when you should use Jira Software and when to use Jira Service Management, don’t...
Jira Service Management Pricing: Everything You Need To Know
Every workplace has a lot of moving parts, and in order for teams and your business to function smoothly and efficiently, you...
Jira Assets automation: Is it limited?
Assets automation is the capability within Jira Service Management to set up automated rules that trigger actions based on...
Send Pending Jira Approvers a Reminder Email
Wouldn’t it be nice if everyone you were waiting on would approve their Jira issues right away? Sadly, some approvers need...
Adding Formatted Text or Tables to Jira Service Management Portal Fields
Need to add a formatted help text or reference table to your Jira Service Management portal?
I receive quite a few requests...
Now Everyone Can "Raise a Request on Behalf of" in Jira Service Management
Jira Service Management (formerly Jira Service Desk) includes a nifty feature that allows an agent to create a request on behalf...
Moving from ServiceNow to Jira Service Management: Why and How?
Why are businesses switching from ServiceNow to Atlassian’s Jira Service Management for Enterprise Service Management (ESM), and...
Measuring Customer Satisfaction (CSAT) in Jira Service Management
Customer satisfaction is at the heart of great service delivery. Jira Service Management (JSM) offers built-in tools that make...
Jira Service Management email requests: Correspond with ease
Jira Service Management (JSM) is a platform developed by Atlassian that allows you and your team to manage service delivery by...
Jira Service Management vs. ServiceNow: Flexibility vs. Complexity
If your organization is in the market for a new IT Service Management (ITSM) solution, chances are you’re taking a close look at...
4 Reasons to pick Jira Service Management over ServiceNow for ITSM
ServiceNow is a powerful service management platform that is a tremendous fit for the right enterprises. However, if you’re like...
Upgrade Your ITSM: Why Switching from ServiceNow to Jira Service Management Makes Sense
Many companies spend a significant portion of their IT budgets on ITSM tools that they don't fully utilize. If you're struggling...
A Super Cool Way to Use Atlassian Assets (That Isn't Asset Tracking)
We were already a fan of Atlassian Assets (previously known as Insight) here at Isos Technology, but now that it's included with...