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Transforming IT Operations: How Aristotle Elevated Efficiency and Collaboration with Isos Technology and Jira Service Management
Learn how Isos Technology partnered with Aristotle to consolidate their IT teams on a single platform, improve collaboration, enhance user experience, and achieve faster resolution times while maintaining the highest security standards.
Latest Blog Posts
Jira Service Management Pricing: Everything You Need To Know
Every workplace has a lot of moving parts, and in order for teams and your business to function smoothly and efficiently, you...
Jira Software vs. Jira Service Management: What’s the difference?
If you need a little guidance when deciding when you should use Jira Software and when to use Jira Service Management, don’t...
Jira Assets automation: Is it limited?
Assets automation is the capability within Jira Service Management to set up automated rules that trigger actions based on...
Send Pending Jira Approvers a Reminder Email
Wouldn’t it be nice if everyone you were waiting on would approve their Jira issues right away? Sadly, some approvers need...
Adding Formatted Text or Tables to Jira Service Management Portal Fields
Need to add a formatted help text or reference table to your Jira Service Management portal?
I receive quite a few requests...
Moving from ServiceNow to Jira Service Management: Why and How?
Why are businesses switching from ServiceNow to Atlassian’s Jira Service Management for Enterprise Service Management (ESM), and...
Now Everyone Can "Raise a Request on Behalf of" in Jira Service Management
Jira Service Management (formerly Jira Service Desk) includes a nifty feature that allows an agent to create a request on behalf...
Measuring Customer Satisfaction (CSAT) in Jira Service Management
Customer satisfaction is at the heart of great service delivery. Jira Service Management (JSM) offers built-in tools that make...
Jira Service Management email requests: Correspond with ease
Jira Service Management (JSM) is a platform developed by Atlassian that allows you and your team to manage service delivery by...
Why Service Management is a Critical Piece of DevOps
Breaking down the silos between the Development teams and the Operations teams is at the core of DevOps. The famous DevOps...
Atlassian Assets–The Key to Leveling Up Your Use of Jira Service Management (and Delivering Services Company-Wide)
From where I sit, Atlassian Assets is the single, most powerful tool a company can use to level up the way services are delivered...
Pharmacy Services Leader Partners with Isos Technology to Optimize Jira Software and Implement Jira Service Management
Over nearly 100 years, the national pharmacy services company in this case study has grown to include four business lines,...
Take ITSM Escalation to the Next Level with Jira Service Desk
Escalation is a process. When it comes to proper IT Service Management (ITSM) escalation, your team's success at handling...