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The Case for Jira Service Management: Its Functional and Economic Benefits and How it Stacks Up Against ServiceNow®

The Case for Jira Service Management: Its Functional and Economic Benefits and How it Stacks Up Against ServiceNow®

Atlassian introduced Jira Service Management (JSM), a comprehensive ITSM and ESM tool, in November of 2020. JSM is essentially the next-gen

Jira Service Management Coverof Jira Service Desk (JSD)—it contains all the functionality inherent in the original tool

, but builds on it, incorporating tooling and automation to streamline and accelerate incident

 management; strengthen change management capabilities; break down silos and create transparency between development, operations, and ITSM teams; and enhance service capabilities for non-technical business teams.

 

What You'll Learn...

  • How to close the DevOps/ITSM information gap with Jira Service Management
  • The total economic impact of Jira Service Management
  • Key considerations when evaluating JSM vs. ServiceNow
  • Solutions for non-technical teams and extensibility
  • And more!

Download This Whitepaper