The Definitive Guide to Transitioning from ITSM to ESM
ITSM teams are uniquely positioned to help business teams across the organization work better. This whitepaper covers what Enterprise Service Management looks like in practice, how teams like HR, Finance, and Legal can use Jira Service Management and Confluence to manage requests and share knowledge, and how to get started with Atlassian and Isos.
What You'll Learn
What Enterprise Service Management is
How business teams can leverage ITSM tools and practices
How an ITSM team can leverage organizational knowledge sharing
How Atlassian and Isos can help you get started with ESM
