WEBINAR
JSM in 2025:
The Impact of AI, Automation, and New Integrations on ITSM
As IT service management evolves, so do the tools and technologies that drive it. In this session, featuring experts from Isos Technology and Atlassian, we’ll explore how AI, automation, and cutting-edge integrations transform Jira Service Management (JSM) into a smarter, more efficient platform for IT and business teams.
Join us on Tuesday, March 25th at 10 AM PST / 1 PM EST to explore the state of JSM in 2025, gain insight into AI's economic impact on ITSM operations, and learn how these advancements are shaping the future of IT service delivery.
Learning Objectives:
- Evaluate the total economic impact of JSM and AI on ITSM efficiency, cost savings, and team productivity.
- Discover the latest feature updates in AI, automation, and workflow efficiency within JSM.
- Understand the landscape of JSM in 2025 and how emerging trends are reshaping ITSM best practices.
- Learn how AI and automation are streamlining service management processes, from ticket handling to incident resolution, and what this means for the future of IT operations.
Register Now
Speakers
Andrew Baumann, Moderator
Director of Enterprise Solutions, Isos Technology
As Director of Enterprise Solutions, Andrew Baumann provides strategic oversight and brings extensive technical knowledge to the sales team at Isos, relying heavily on his background of optimizing the Atlassian tools for a wide range of clients. Prior to joining Isos, Andrew worked as the Director of Customer Success & Pre-Sales for MajorKey Technologies, but transitioned to Isos when it became a portfolio company of The Acacia Group in November of 2022 and combined forces with the Atlassian practice of MajorKey. Andrew was at MajorKey for 8 years total, also serving as a Service Delivery Manager and Consulting Services Team Lead before moving to the sales team.
Amanda Bast, Speaker
Senior Solutions Architect, Atlassian
As a Senior Partner Solution Architect at Atlassian, Amanda collaborates with Solution Partner teams to boost sales strategies and ensure the successful delivery of Jira Service Management implementations driving customer success. She brings 8 years of experience as a consultant in the ITSM/ESM space and is located in Texas.
Nick Nader, Speaker
Solutions Engineer, Isos Technology
Nick Nader is a Solutions Engineer at Isos Technology. With a passion for innovative technology and a background in software test automation, quality assurance, and the CI/CD lifecycle, Nick designs custom solutions to meet organizations' business needs and help them get the most out of their Atlassian tools. He holds Atlassian certifications in Jira Service Management and Agile with Jira, and is a Certified SAFe Program Consultant. When he's not behind a computer screen, he enjoys outdoor activities like hiking with his wife and dog, snowboarding, and playing pick-up sports.