WEBINAR
The Secret to Better Service Management
for Business Teams
Tuesday, June 17th at 10 AM PT / 1 PM ET
If your team is buried in email threads, juggling shared inboxes, or struggling to track work, you are not alone.
Business teams like HR, Finance, Legal, Facilities, and Marketing are being asked to do more than ever, but often without the systems to support them. Jira Service Management—and Jira—can change that.
In this session, we will explore how non-technical teams are using JSM and Jira to manage requests, improve visibility, and respond faster without extra overhead. You will see real examples of how business units are creating simple, efficient ways to handle work using tools your company may already have.
Whether you are just starting to explore Enterprise Service Management or want to see how others are making it work, this webinar will give you practical takeaways and a clear path forward.
What You Will Learn
- What Enterprise Service Management looks like outside of IT
- How business teams are using JSM and Jira to manage service requests and internal operations
- The different tools available for ESM—like JSM and Jira—and how to choose the right fit for your team
- How to roll out JSM and Jira to new teams without slowing down your progress
Who This Is For
- HR, Finance, Legal, Facilities, and Marketing professionals managing high volumes of requests
- IT leaders and business partners exploring ways to scale JSM
- Jira admins and architects supporting cross-functional teams
- Anyone looking to bring structure and visibility to business operations
Register Now
Speakers
Jayme Vasquez, Moderator
Team Lead: Service Management, Isos Technology
I’ve spent the last three years at Isos Technology as a Solution Architect and Team Lead for our Service Management team. I help business teams simplify and optimize their processes using Jira Service Management and Jira Software, and I supercharge those solutions with additional tools like Confluence, Jira Automations, Asset Management, and dashboards tailored to their needs. I'm passionate about building tools that streamline day-to-day operations and support data-driven decision-making for long-term strategy.
Luan Trachtman, Speaker
Director of Digital Operations, Genentech
Luan Trachtman is a digital operations leader with nearly 10 years of experience at Genentech. As Director of Digital Operations, she leads initiatives that drive organizational change through technology and expert collaboration, enhancing speed, scalability, and efficiency. Previously, she held roles in relationship management and digital experience, focusing on operational strategy and customer engagement. Her work has supported Genentech’s digital transformation across remote and cross-functional teams.
Galen Kralik, Speaker
Enterprise Team Lead, Isos Technology
My name is Galen and I am the Enterprise Team Lead in our Data & Integrations practice. I've been working in migrations for the past decade with an emphasis on data transformation and user experience. When I'm not spinning plates on a number of migrations and implementations, I'm generally spending time with friends and family or trying to keep up with my overly ambitious reading goals.
Amanda Bast, Speaker
Senior Solutions Architect, Atlassian
As a Senior Partner Solution Architect at Atlassian, Amanda collaborates with Solution Partner teams to boost sales strategies and ensure the successful delivery of Jira Service Management implementations driving customer success. She brings 8 years of experience as a consultant in the ITSM/ESM space and is located in Texas.
Erin Philips, Speaker
Director of Marketing, Isos Technology
As Director of Marketing, Erin Philips drives demand generation, brand messaging, sales enablement, and GTM strategy for Isos Technology’s consulting services. She has 15+ years of experience in brand building, content marketing, demand gen, and product, program, and event management for B2B and SaaS companies.
