Transforming IT Operations: How Aristotle Elevated Efficiency and Collaboration with Isos Technology and Jira Service Management

Aristotle, an investment management organization focused on helping clients achieve long-term financial goals, was rapidly scaling in the number of employees and portfolios it managed. While most of Aristotle’s IT teams used Atlassian Jira and Confluence, their IT service desk agents used Freshdesk, which limited cross-team collaboration and visibility. 

What You'll Learn…

This case study covers how Isos Technology partnered with Aristotle to understand their needs and develop a strategic plan to migrate from Freshdesk to Jira Service Management (JSM). This implementation included:

• A Unified Platform
• Automated and Efficient Processes
• Enhanced User Experience
• Improved Visibility and Compliance
• Faster Time to Resolution
• And more!