Utah Valley University Partners with Isos Technology
to Implement Jira Service Management and
Establish a Single Service Portal for Students, Faculty, and Staff

As the largest public university in Utah, Utah Valley University (UVU) serves more than 40,000 students with over 200 different undergraduate and graduate degree programs. The university recognized it needed more modern software to support the transition to report classes during the pandemic, and sustain its growing student population into the future.

What You'll Learn ...

This case study covers how Isos Technology implemented JSM as a service portal by nearly every operational and academic department at the university. As a result of the widespread adoption, students, faculty, and staff now benefit from a single, centralized university-wide portal where requests or issues of any type can be submitted and resolved. This implementation included:

• A Single, Centralized University-Wide Portal
• Streamlined Processes
• Increased Transparency 
• Meaningful Reporting and Metrics
• Significant Service Improvements
• And more!