Webinar: Why Jira Service Management Outshines Legacy Systems in Modern IT
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What you'll Learn...
Join experts from Isos Technology, Atlassian, and Applied Systems for an informative webinar where we compare Jira Service Management with legacy tools, like ServiceNow, and discuss the benefits of switching to Jira Service Management. We explore how JSM streamlines service delivery, enhances team collaboration and offers superior scalability and flexibility compared to other platforms. Discover why transitioning to JSM can transform your IT service operations.
Key points:
- Why you should move away from legacy ITSM platforms
- Benefits of switching to JSM
- Key features of JSM
- Customer success stories
- Implementation and migration strategies for success
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Speakers
Andrew Baumann, Moderator
Director of Enterprise Solutions, Isos Technology
As Director of Strategic Accounts and Pre-Sales, Andrew Baumann provides strategic oversight and brings extensive technical knowledge to the sales team at Isos, relying heavily on his background of optimizing the Atlassian tools for a wide range of clients. Prior to joining Isos, Andrew worked as the Director of Customer Success & Pre-Sales for MajorKey Technologies, but transitioned to Isos when it became a portfolio company of The Acacia Group in November of 2022 and combined forces with the Atlassian practice of MajorKey. Andrew was at MajorKey for 8 years total, also serving as a Service Delivery Manager and Consulting Services Team Lead before moving to the sales team.
Walt Noel IV, Speaker
Enterprise Solution Manager, Isos Technology
Walter currently serves as an Enterprise Solutions Manager at Isos Technology, specializing in ServiceNow to Atlassian migrations, and working from Washington, D.C. Previously, he was a Federal Solutions Architect at Intact Technology, where he excelled in designing robust federal technology frameworks. At ServiceNow, Walter played a pivotal role as a Digital Solution Consultant in product sales and customer engagement, earning multiple accolades for his achievements. His career also includes a stint as a Senior Account Executive at NewtonX, where he drove AI-driven B2B market research. Additionally, he served as CEO of Foundry Row Consulting, a marketing consultancy with a notable client portfolio ranging from Nike to Johns Hopkins Hospital. Lastly Walter has experience as an international motivational speaker, and enjoys talking to customers about goals!
Amanda Bast, Speaker
Senior Solutions Architect, Atlassian
As a Senior Partner Solution Architect at Atlassian, Amanda collaborates with Solution Partner teams to boost sales strategies and ensure the successful delivery of Jira Service Management implementations driving customer success. She brings 8 years of experience as a consultant in the ITSM/ESM space and is located in Texas.
Bill Hall, Speaker
Director of IT, Applied Systems
Bill Hall is the Director of IT at Applied Systems. He has over 20 years of experience in IT consulting for Fortune 500 companies on workplace technologies, ITSM, end user computing, infrastructure and cloud implementations. Bill lead the migration of Applied Systems from ServiceNow to Jira Service Management, implementing Incident, Request, Change, CMDB, and Procurement solutions.
